Accounts and profiles
Get help signing in, adding another profile, updating account information, or managing a family, group, or teacher profile.
Nabo support
How Can We Help?
Contact Nabo when you need help using your account, coordinating a class, understanding a payment, or keeping the community safe.
Classes and bookings
Ask about finding a class, booking, waitlists, schedule changes, cancellations, attendance, or class details.
Messages and communication
Let us know if you cannot contact a teacher or family, cannot find a class conversation, or receive an inappropriate message.
Payments and refunds
Contact us about charges, receipts, teacher payouts, refunds, payment status, or a cancellation-related payment question.
Teacher support
Teachers can ask about profile review, background checks, creating or managing classes, enrollments, and public listings.
Safety and community concerns
Report a safety concern, inaccurate listing, privacy issue, inappropriate behavior, or possible violation of Nabo’s community guidelines.
Contact and reporting
Send Nabo a Support Report
Use this form for account help, class problems, privacy questions, or non-emergency safety concerns. You will receive a reference number on submission. Reports are stored securely for the Nabo team to review; email notifications and a dedicated ticketing system are not yet active.
Urgent safety
Nabo Support Is Not an Emergency Service
For immediate danger, call 911. For suspected child abuse or neglect, contact the appropriate local authority first, then notify Nabo so we can protect accounts, classes, and relevant records.
Read Nabo’s Safety Approach